For any reason suitable to you, if you wish to return any of our products, please contact us within 14 days of receiving the item. Once the product is returned under our 30 Days Money Back policy, the refund will be credited to your SILgo account. You may choose to either make another purchase using the same or get the amount refunded to your bank account.
In order to get a defective item replaced or to return the item that does not fit you, contact Customer Service online support or call us at +91 70555 70555 within 30 days from the date of receiving the package. The defective product or part will be recalled and a replacement will be shipped immediately (*subject to availability), or we will initiate the refund to your SILgo account. You must place a new order for the replacements you would like.
The money back amount will be 100% of actual amount paid. In case, any Coupon, Discount or Promo Codes were used during the original purchase, the exchange amount will be reduced by an amount equivalent to the Coupon, Discount or Promo Codes, as applicable. The Buyback/exchange amount will be reduced by an amount equivalent to the Coupon, Discount or Promo Codes, as applicable.
The following products shall not be eligible for return or replacement under this 14 Day Replacement Guarantee:
- Any product that exhibits physical damage to the box or to the product.
- Any product that has been worn.
- Any product not in its original condition.
- Any product that is returned without its original packaging and accessories, including the retail box and all other items originally included with the product at the time of delivery.
- Any product without a valid and readable serial number, including but not limited to products with missing, damaged, altered, tampered, or otherwise unreadable serial number.
How do I return a purchased item? What is the procedure to return a product to Silgo?
- In order to initiate a return, please call our customer service at +91 70555 70555 or email us at firstname.lastname@example.org. Our customer service representative will help you with the process.
- Complete the shipment return form that comes with your order.
- Product should be accompanied with Original Product Certificate and Original/Copy of Invoice for all exchange within the 14 Day Money Back period.
- In case the customer cannot produce the original certificate, the company will send the jewellery to the Lab for re-certification.
- The shipping and certification cost shall be borne by the customer.
In case of product being damaged in-transit, please contact our customer service at +91 70555 70555 before sending the shipment back to us. Our customer service representative will guide you in preparing the return shipment. For the damaged product returns, you will be reimbursed up to Rs 50 towards your shipping costs, provided you include the courier receipt along with the return shipment. This is subject to your returns being inspected by our Quality Check team upon receiving the product.
How will I be refunded for the return?
Once your returned item is received our Quality Assurance department will review the returned item. Upon successful processing of return, you will be refunded the purchase amount of returned product(s). The refunded amount will be credited back to your SILgo account.
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