What is SILgo? Why are we different?
Silgo Retail Limited is one of the most exquisite NSE listed Jewelry Retailers and Wholesalers. We are diverse because, as a brand, we're experts in designing, manufacturing, retailing, and wholesaling the Silver Jewellery online.
From where we operate ?
We manage all our task from the beautiful 'PinkCity' Jaipur. All our ornaments are manufactured in India.
Do you offer any additional discounts?
Apologies, we don't offer any other additional discounts. We want you to know that our all-inclusive MRP is lower than in most stores. Our Jewellery is tendered straight from the manufacturer and with no expenses like rent, inventory costs, etc. Hence we pass on this benefit to all our customers by way of fair and competing prices.
I think the piece I'm looking for is not on the website anymore. Can I still order it?
We are glad to inform you that we have unique designer jewellery which unfortunately tends to go out of the stock often. While we are trying to restock the Jewellery, we request you to share your email address with us, and we will get back to you with an instant reply. We will try our best and make it available for you.
How much does it cost me to have a SILgo's Jewelry delivered to my home?
SILgo provides free shipping on all items within India. For International orders, please see the International Shipping section.
What is the estimated delivery time?
We know you are waiting for your Jewellery you have just ordered. We will dispatch your order within 24-48 working hours, and the same will be delivered to you within 5-7 business days.
We must say you have good taste in customizing the Jewellery. As you have requested for jewellery customization, our artisans are briefly working on your instructions. Hence, it will take 5-7 business days to get dispatch from our warehouse.
Can I change my shipping address after I have placed an order?
In subject to change your shipping address, we request you to get in touch with our customer support within 24 hours of placing the order.
If the order is in the status of 'ready to dispatch', we will not be able to update the address. In this case, we request you to cancel the current order and place a new order with the order.
Is Cash on Delivery (COD) available for my location (Pincode)?
Any order cost of Rs 49000/- is entitled to COD payment mode on selected pin codes. Cash on delivery is not available for any Jewellery which is made on-demand.
How should I place an order online?
To place an online order kindly follow these below-mentioned steps:
- Pick your piece of Jewellery and 'Add to your Cart'.
- Click on 'Proceed to Checkout' if you have finalized your order, else 'Continue Shopping'.
- Enter your Email Address and Name on the Checkout Page and proceed for Billing and Shipping.
- Enter your shipping details and continue to the Payment Options.
- Select your Mode of Payment and Place the order.
- You will receive an order confirmation email.
How will I know if you have received my order?
Yes. Your order confirmation email will be sent to your email provided at the time of placing your order.
How to cancel an order?
To cancel an order kindly contact to our Customer Support on +91 70555 70555
How do I track my order after it has been shipped?
When your order is shipped from our warehouse, you will be notified via an email. This email will be about the items that were shipped and the courier used to send along with the website URL, and a tracking number. Please visit the courier company's website, and use the tracking number to know the status of your shipment.
Is it safe to use my credit card online at SILgo.in?
We do not store credit card information on our website. Your credit card information is safe with our payment solution providers – CC Avenue, PayU and PayPal.
Do I have to sign up for a SILgo account to buy something at SILgo.in?
You do not have to create an account on SILgo.in when you place an order. You can proceed as a Guest. However, there are several benefits to creating an account with Silgo.
Why is the stone colour a little different from the picture?
All jewellery photos are taken by professional photographers. They use different photography equipment and technologies, like flash, daylight, etc. These may cause some of the stones appear different than the actual. Although, we make sure that we post a picture that is closest to the real one.
What is Two-Tone style?
Two-Tone style is one of the most popular designs at SILgo. It was made out of combining the metals (silver colour metal is sterling silver, golden colour is brass, and copper colour is bronze).
Is all your jewellery 925 sterling silver?
Yes, all our jewellery has a hallmark of 925 sterling silver which ensure the authenticity of it.
What if I feel that the Jewellery I received is not 925 sterling silver?
Our jewellery is tested before we list them up on our e-store. We strongly recommend you to take it to a reliable jewellery shop and have it tested. It will be guaranteed genuine silver.
If for some reason, the test fails, please have your local jeweller provide the following information: Number of pieces tested, stone(s) on the jewellery, total width and length of the piece, total weight of the jewellery and other descriptions. Most importantly, please attach a copy of your jewellery report.
What is your return policy?
At SILgo, our Jewellery is manufactured under pre-decided quality parameters, and we will provide a full refund for the cost of the product if you are not satisfied with your purchase for any reason.
We have 30 days no question asked return policy under which we assure you that your purchase is perfect. If you need to return it for any reason, we'll happily provide you with a full refund or exchange, within 30 days of the date of delivery.
When will I receive a refund for my returned products?
All refunds will be transferred to the Original Mode of Payment. In case of Cash on Delivery, we will transfer the refund in your bank account. Once we receive your returned item(s), we will issue your credit and send you an email confirmation. Please allow one billing cycle for the credit to appear on your credit/debit card statement.
I can't find my answer on the FAQ lists?
If your question isn't listed in our FAQ list, kindly, click on Contact Us. We do try to respond as quickly as possible. We will be glad to answer any question you may have, so please feel free to contact us.
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