At SILgo, our aim is to ship our products in a quick, safe and inexpensive manner. Your order will be shipped to you fully insured. We urge all customers to inspect the package for any damage or tamper before receiving or signing the receipt.
Processing Your Order
We usually dispatch your order within 24 hours. But, if the item ordered is under production, it may take longer to process your order. Should this happen, we will keep you informed by email.
Track Your Shipment
When your order is shipped from our warehouse, you will receive a Shipment email informing you about the items that were shipped, the Courier used to ship these items, the Courier's website address, and a tracking number. Please visit the courier company's website, and use the tracking number to know the status of your shipment.
Every jewellery package from us arrives at your doorstep in a durable, tamper-proof packing. Please do not accept the package if it appears to have been tampered with. If a product is damaged, inform our customer service immediately.
· In case your office address is provided for delivery, please make sure that the department details, employee number and direct landline numbers are also provided to prevent any last minute hassles and failed delivery.
· The company (SILgo) is not responsible for delays due to unavoidable reasons and natural calamities.
· We are unable to redirect orders once items have been dispatched.
· If you want the products to be delivered to different locations, you need to place separate orders.
· We deliver through best courier companies to ensure your order reaches fast and in good condition.
· We try to ship all items in an order together to you. This may not be possible sometimes in case of product characteristics or their availability.
· We require your signature and ID proof as an evidence of delivery.
To prevent misplaced delivery, please keep one of the following identity cards for verification:
· Pan Card
· Driving License
· Voter Identification Card
· Unique Identification Card (Aadhaar)